Support

How do I create a prank?

Simply open the app, take or select a photo, choose a prank template, and let our AI do the magic! Your prank will be ready in seconds.

How do subscriptions work?

PrankAI offers weekly, monthly, and annual subscription plans. Subscriptions auto-renew unless cancelled before the end of the current period. Where you manage the subscription depends on how you paid: an in-app purchase lives in your App Store or Play Store settings, and a card payment lives on your account page.

How do I cancel my subscription?

If you paid by card, sign in on the account page and click "Manage subscription." You can also open it in the app from Profile > Manage Subscription. Card subscriptions do not appear in App Store or Play Store settings.

If you paid through an in-app purchase on iPhone or iPad, go to Settings > your name > Subscriptions, find PrankAI, and tap "Cancel Subscription." On Android, open the Play Store, go to Subscriptions, and cancel PrankAI there.

Either way, you keep access until the end of the current billing period. If you cannot find your subscription, email support@prankaiapp.com and we will cancel it for you.

What happens to my photos?

Your photos are processed temporarily to generate prank content and are automatically deleted from our servers after processing (typically within 60 seconds). We do not store or use your photos for any other purpose. See our Privacy Policy for more details.

How do I restore my purchases?

If you've previously purchased a subscription or credits, you can restore them by opening the app and tapping "Restore Purchases" on the subscription screen. Make sure you're signed in with the same Apple ID you used for the original purchase.

How do I delete my account?

You can delete your account from within the app by going to Profile > Delete Account. Alternatively, you can email us at support@prankaiapp.com with your request. See our Account Deletion page for more information.